The goods and services tax (GST) implementation seems to have hit a snag in the service sector. Service providers are now required to display their collective agreement in order to be able to exact service charges.

The service charge has been there for umpteen years but the customs department did not bother about it. But when it hinders the implementation of the GST, service charge becomes an issue. Now, restaurants and hotels have to display their collective agreement publicly to qualify for charging 10% service charges.

Many workers in the hotel and restaurant sector are not union members. This sector is dominated by foreign workers, so Malaysian workers in this industry have very little say. Therefore, as a responsible body, the customs department must ensure that all service charges collected on behalf of the workers go to the workers. Even when there are no formal collective agreements, service charges collected must be distributed among the workers. 

The government's BR1M RM950 per year is far less when compared to the increase in prices due to GST. Every business, whether or not it is a collection centre, has increased its prices, citing GST payments.

It is common knowledge that wages have not kept up with productivity of labour since 1996. Besides wages make up only 28% of national income compared with Singapore 42%.

The fact that only 6.44% of workers i.e. 798941 out of 12.4 million workers are members of trade unions, speaks volumes about the decline in collective bargaining of workers. About 48% of Malaysian workers earn less than RM1000 per month. Therefore, 10% service charges to be distributed among workers must be retained and customs should threaten to abolish.  

According to the World Bank, informal economy constitutes 31% of the Malaysian economy, almost double the percentage in other Asian countries such as Vietnam (15.6%) and Singapore (13%). This sector is too small to register as a collection centre and, therefore, has to absorb the 6% GST itself.

The informal sector also faces a high cost in sales, thus reducing its profit margin. If the registered GST collection centres cannot compete with the unregistered informal sector, more resources will be channelled into the informal sector, leading to reduced collection from the GST.

While the working class and informal sectors are facing the brunt of an increase in the cost of living and a higher cost when doing business, the Minister for Domestic Trade Datuk Seri Hassan Malek, says that GST collections will be used to construct roads, mosques, temples, schools, in the areas of human capital development and education, and for infrastructural repairs.

Talk sounds good, but Malaysians are flabbergasted and disappointed that the GST will also be used to repay debts, incurred due to the high cost of government procurement and the guaranteeing of reckless loans taken by government-owned companies like 1MDB and PFI.

Essential utility services like the supply of water, electricity and toll highways are privatised and awarded to Umno cronies who reap risk-free profits. Veteran Umno politician Tan Seri Tengku Razaleigh Hamzah says that these days, Umno divisional leaders as well as parliamentary members earn up to RM50, 000 a month, some even hundreds of thousands, and get lucrative contracts too.

The Prime Minister wants people to be frugal and spend less, but the government overspends. The government has a budget deficit of over 16 years, yet still requests for a supplementary budget at every parliamentary sitting. The government must walk the talk before preaching to others. – April 15, 2015.

*S.Ramakrishnan reads The Malaysian Insider.

* This is the personal opinion of the writer or publication and does not necessarily represent the views of The Malaysian Insider.